Privacy policy

Last updated: November 26, 2024

This Privacy Policy describes how Hisoo (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our Site, or otherwise communicate with us regarding our services.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When changes are made, we may update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information from a variety of sources. The information we collect depends on how you interact with our Site and Services.

We may use the information we collect to:

  • Communicate with you
  • Process and fulfill orders
  • Provide customer support
  • Improve our Services
  • Comply with legal obligations
  • Enforce our applicable terms and policies
  • Protect our business, customers, and users

The original policy describes these purposes as including service provision, legal compliance, enforcement of terms, and protection of rights.

Information We Collect Directly From You

Information you provide directly to us may include:

  • Name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order information
  • Payment confirmation information
  • Account credentials and security information
  • Information you provide when contacting customer support

Some features may require certain information in order to function properly. Choosing not to provide required information may prevent you from accessing certain Services or features.

Information We Collect About Your Usage

We may automatically collect information about how you interact with our Site and Services.

This may include:

  • Device information
  • Browser information
  • Network connection information
  • IP address
  • Pages viewed
  • Interactions with our Site
  • Other usage-related information

We may collect this information using cookies, pixels, and similar technologies.

Information We Obtain From Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify and other ecommerce service providers
  • Payment processors
  • Fulfillment and shipping providers
  • Analytics providers
  • Advertising and marketing partners
  • Customer support providers

Payment processors may collect payment-related information such as bank account details, credit or debit card information, and billing addresses to process transactions.

We may also use technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies to understand how users interact with our Site, emails, advertisements, and Services.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to:

  • Process payments
  • Fulfill orders
  • Send purchase and account notifications
  • Manage customer accounts
  • Arrange shipping
  • Process returns and exchanges
  • Provide other ecommerce-related functions

Where Shopify services are used, Shopify may process certain information according to its own privacy policies.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including:

  • Email communications
  • Text messages
  • Postal communications
  • Personalized advertising
  • Product promotions
  • Advertising on our Site or third-party websites

 

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to suspected fraudulent, illegal, or malicious activity.

Customers are responsible for keeping their account credentials secure and should contact us if they believe their account has been compromised.

Customer Support and Service Improvement

We may use your information to provide customer support, respond to inquiries, improve our Services, and maintain our relationship with customers.

Cookies

Like many ecommerce websites, we use cookies and similar technologies to operate and improve our Site.

Cookies may be used to:

  • Remember your preferences
  • Maintain website functionality
  • Analyze website usage
  • Improve user experience
  • Personalize advertising
  • Better understand customer interactions

Some third-party service providers may also use cookies or similar technologies in connection with the Services they provide to us.

You may adjust your browser settings to remove or reject cookies. However, blocking cookies may affect certain features or prevent parts of the Site from functioning correctly.

Our Site may also recognize the Global Privacy Control (GPC) signal where required or supported.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business or provide our Services.

Recipients may include:

  • Payment processors
  • Fulfillment and shipping partners
  • IT and cloud service providers
  • Analytics providers
  • Customer support providers
  • Business and marketing partners
  • Affiliates
  • Government or legal authorities where legally required

We may also disclose information in connection with business transactions such as mergers, acquisitions, restructurings, or bankruptcy proceedings.

Categories of information that may be disclosed can include contact details, order information, commercial information, usage data, and approximate location information derived from technical measures such as an IP address.

We do not use or disclose sensitive personal information for the purpose of inferring personal characteristics without appropriate legal grounds or consent.

Advertising and Data Sharing

Where permitted by applicable law, certain personal information may be shared with business and marketing partners for advertising and marketing purposes.

This may include:

  • Name
  • Email address
  • Phone number
  • Purchase history
  • Product or service interaction data
  • Usage data

 

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms.

We are not responsible for the privacy, security, accuracy, or practices of websites that we do not control.

We recommend reviewing the privacy policies and terms of any third-party website you visit.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request deletion where applicable.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system or transmission method can be guaranteed to be completely secure.

The amount of time we retain personal information depends on factors such as:

  • Maintaining customer accounts
  • Providing Services
  • Fulfilling legal obligations
  • Resolving disputes
  • Enforcing agreements and policies

 

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Restrict Processing
  • Right to Withdraw Consent
  • Right to Appeal certain privacy decisions
  • Right to manage marketing communication preferences

These rights are not absolute and may vary depending on applicable law.

We may need to verify your identity before processing certain privacy requests.

Where permitted by law, you may also authorize another person to submit a request on your behalf.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Even after opting out of promotional communications, we may still send transactional or non-promotional messages relating to:

  • Orders
  • Payments
  • Returns
  • Account activity
  • Customer service matters

 

Complaints

If you have concerns about how we process your personal information, please contact us using the contact information below.

Depending on your location and applicable law, you may also have the right to submit a complaint to your local data protection authority.

International Users

Your personal information may be transferred, stored, or processed outside the country where you live, including by our service providers and business partners.

Where personal information is transferred from Europe to another jurisdiction, we may rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses or other mechanisms permitted by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, please contact:

Hisoo Customer Support
117 S Lexington St
Harrisonville, Missouri 64701
United States

Email: support@hisoo.live

The original policy directs privacy-related inquiries to customer support; the brand, email, and contact details above have been updated according to your requested Hisoo information.